The controller
Who is responsible for your data
Advanced Tech Solutions L.P., operating RoamGate Blue, is the data controller for this website. Our Greek registered name is ΛΥΣΕΙΣ ΤΕΧΝΟΛΟΓΙΩΝ Ε.Ε..
- Registered office
- Ermou 1 & Lykovryseos 14
14452 Metamorfosi, Greece - VAT number
- EL801777591
- ΓΕΜΗ registration
- 163142101000
- Privacy enquiries
- [email protected]
Our company information includes our legal form, registry authority and business contact details.
Purpose & legal basis
How we use your data
Responding to your enquiry
We use your name, company, email, message, and any optional contact or service details to understand your request and reply. We process these details to take steps towards a requested contract, or under our legitimate interest in responding to business enquiries when you contact us on behalf of an organisation.
Understanding website visits
With your consent, we measure how visitors find and use the website. Refusing analytics does not prevent you from browsing or submitting an enquiry.
Keeping the website secure
We process technical information under our legitimate interest in serving the website, preventing abuse, and investigating errors. Server logs help us investigate security incidents and service failures. Contact-form protection temporarily uses IP-based request counts and submission tokens; these expire or are cleared when the application restarts.
Only with your permission
Website analytics
Optional website analytics record page visits and departures, referral sources, campaign labels, browser and device information, timestamps, random browser and session identifiers, and page-performance measurements such as loading speed, visual stability and responsiveness. With your consent, these identifiers also connect server responses and errors to your website visits so we can understand the journey and troubleshoot problems. If you later submit an enquiry, visits made with analytics consent can be linked to that enquiry.
With your consent, browser analytics also carry a readable nickname-and-IP label derived from the address already available to our server. The same label appears on related server events to help us compare them; it is not your name and does not establish a unique identity. Our website configuration disables session recordings, automatic interaction and form capture, heatmaps, and automatic error capture. Browser analytics omit URL query strings and fragments.
The tracker loads only after you accept analytics. Do Not Track and Global Privacy Control signals also prevent optional tracking. You can withdraw consent using Cookie settings in the footer or on this page.
Cookie choices apply to the website host you are visiting and synchronise across its open tabs. Email preferences are handled separately.
Security & reliability
Server security and error logs
Our servers record technical requests and diagnostics to keep the website available, detect abuse, and investigate failures. We copy existing log records to our processor as operational logs and events so we can search and review them. These records retain their original messages and structured fields, including logged paths, client IP addresses, request User-Agent headers, response details, error messages, timestamps, host and process metadata, and certificate-service diagnostics.
These operational logs run independently of optional browser analytics consent. To connect related failures across days, we group requests from the same IP address using a stable private-key-derived identifier and an operational profile. The identifier changes if we change the private key. We also derive an approximate location from available client IP addresses for operational requests and contact submissions. This is an IP database estimate, not device GPS or precise location. An IP address may be shared by several people, so an address profile does not identify a unique person. We use this grouping for security and troubleshooting, and rely on our legitimate interest in protecting and operating the website.
Server diagnostics keep the same operational address or service grouping and technical fields whether you accept browser analytics or not. When analytics consent is active, related server events use the same profile as your browser visits, with the browser identifier, current session identifier and consent metadata from the existing analytics cookie. Without that active consent, or with a Do Not Track or Global Privacy Control signal, server events use their operational address or service profile and this browser context is omitted. The operational grouping remains available across both states. Browsers sharing an IP address are not automatically merged into one person.
The forwarding pipeline does not redact server log content, replace error details, or group logged paths. Any personal information contained in an existing log message is included in its forwarded copy. Access logs include the request host and protocol so the displayed URLs match browser visits, and the User-Agent header to help investigate automated requests and abuse. We do not log arbitrary request headers, bodies or complete cookies. The separately collected browser identifiers and consent metadata described above remain subject to your analytics choice.
Processing & safeguards
Providers & agreements
We use PostHog Inc. (referred to in this notice as “our processor”) for optional website analytics, enquiry storage and email delivery, and operational diagnostics. Primary data storage is in Frankfurt through its EU Cloud service. Cloudflare processes proxy traffic as a subprocessor. Supporting services and subprocessors may process data outside the EU/EEA; our processor’s data processing terms describe the applicable international-transfer safeguards. Server diagnostics are sent to its EU service over an encrypted connection.
We have a signed data processing agreement covering this processing and retain it privately. The links below provide our processor’s public terms and subprocessor information.
Data processing termsSubprocessors
Our hosting and mailbox providers also process information needed to serve the website and receive or send enquiry emails.
For security and troubleshooting, we use ipapi.is to look up public client IP addresses for network ownership, routing, approximate location and abuse or connection classifications. Only the IP address is sent for this lookup, not page URLs, browser identifiers or enquiry details. The service operates API servers in Europe, North America and Asia. Results are cached locally for up to seven days and included in operational request events; they describe the network and do not establish a visitor’s identity.
When you contact us
Enquiries & email
Each accepted form submission is stored as a separate enquiry with our processor, including the details you provide and the submission time. A notification is sent to our sales mailbox. Selecting “Email me a copy of this request” also sends those details to the email address you enter. The option is unchecked by default.
Submitting a request or asking for a copy does not subscribe you to marketing. The required privacy acknowledgement confirms that you have read this notice; it is separate from optional analytics consent.
Our enquiry emails use tracking images and tracked links. Our processor records image loads and link clicks, and tracks email delivery status separately. Email clients can load images automatically or block them, so an image load does not prove that you read or received the email.
Website cookie settings do not change email-tracking preferences. To ask about email tracking or request a change, contact [email protected].
If the website cannot confirm that your enquiry was saved, it shows an error and keeps your entered details so you can try again or email us. A saved enquiry does not guarantee that its notification email was delivered.
Retention & deletion
How long we keep data
We retain enquiries and mailbox copies for as long as needed to handle your request, provide any resulting service, and meet applicable legal obligations. Retention depends on whether an enquiry becomes an ongoing service and whether records are needed for legal claims or obligations.
We retain analytics for website-use analysis, subject to deletion requests and our continuing need for the data. A provider's event query window limits what can be queried; it is not a promise that older data are deleted.
Forwarded server diagnostics use our processor’s event retention settings; a query window does not guarantee deletion. We review the continuing need for these records and retain them as needed for security investigations, troubleshooting, or legal claims. Local Docker diagnostic copies are limited by file size and rotation, so their duration varies with traffic.
Clearing browser storage or withdrawing analytics consent does not delete previously stored records. You can contact us to request deletion, which we assess against any continuing legal requirements.
Questions & requests
Your rights
Depending on the applicable legal basis, you may request access, correction, deletion, restriction of processing, or data portability. You may object to processing based on legitimate interests and withdraw analytics consent at any time. Withdrawal does not affect earlier processing carried out with valid consent.
Send a request to [email protected]. We may ask for information to verify your identity. You can also complain to the Hellenic Data Protection Authority or your local supervisory authority.
Let's make it clear
For questions about this notice or your personal data, contact us directly.